BTB Support & Corporate Catering Manager

We’re excited to get to know you — if this role sounds like a fit. 

Our ideal candidate comes from the corporate catering world and brings both food-service and customer-support experience.

Who are we? FELFEL is one of New York’s hottest food-tech scale-ups, changing the way people eat at work. Our smart fridges bring the city’s best local chefs and trendiest restaurants straight to the office. Our founders are closely involved here in New York as we build out this new region alongside our Swiss market, where we already serve more than 1,000 clients.

• B2B Customer Support: You spend roughly 80% of your time with clients — typically HR or facility managers — across the tri-state area, from Philadelphia onward, making sure everything is set up by the book and runs smoothly. You organize and steer each fridge installation: together with the client, you decide where the FELFEL fridge goes, coordinate the setup, and agree on the launch date. You keep clients and their employees happy and drive on-site usage through communication and light marketing activities such as food. You travel by train and car (driver’s license required). 
• Primary Contact & Solution Provider: You are the main point of contact for our on-site stakeholders during their trial period, always reachable by phone and email.
• Catering & Launch Events: You plan and run launch days where we invite the whole company — sometimes up to 200 people — to enjoy lunch on us, so it’s essentially corporate catering for the day. You plan, execute, and make sure everything runs smoothly for the client and the FELFEL team.
• Tasting & Sampling Events: You host sampling and tasting events at client sites to onboard more end customers e.g employees. One to three times a week, you support the Sales team in our showroom — preparing lunch for up to 10 guests, warming and serving meals, and telling great food stories.
• Admin & Documentation: We work with the HubSpot CRM. You don’t need to be an expert yet — we’ll teach you. Every meeting should be documented, and AI tools will help.

• 2–3 years in corporate catering or large-scale restaurant operations. This is a hands-on role: after a few months with us, you’ll run caterings for up to 200 people on your own. It may be ideal for someone from catering looking to move into a more client-facing, support-focused role.
• Confidence and strong communication skills: you’ll meet senior executives at our B2B clients and need to show up, shake hands, and deliver clear, professional information.
• Tech-savvy: comfortable with a laptop and email, able to use tools like ChatGPT, and ideally with CRM experience.
• A self-starter who doesn’t need micromanaging and is comfortable on the road alone, driving 1–2 hours at a time. A driver’s license is required.
• Ideally, a network of companies that use catering services.
• A genuine passion for food — and the ability to talk about it and present our latest menu creations.
• Authorized to work in the United States (no visa sponsorship provided).

• Trial Conversion: You own the implementation and first three months of every new client, making sure they convert — staying with us after the trial because employees love FELFEL and the experience is strong.
• Employee Usage: You’re on-site to explain how FELFEL works and run trials that grow employee usage to at least 60% after the trial period.
• Event Execution Quality: You deliver every launch, tasting, and catering event to a consistently high standard, so each one reflects the FELFEL brand.

• Plenty of delicious food from our own FELFEL fridge
• Exceptional Italian coffee and a selection of fine teas
• Central Flatiron office and Brooklyn location, surrounded by NYC’s best culinary inspiration
• 20 days of PTO + 10 holidays (some flexible)
• Comprehensive healthcare options
• 401k options 
• Paid parental leave
  
  *Benefits may evolve over time — this reflects what we currently offer.