Guest Experience Manager

Permanent employee, Full-time · New York

NICE TO MEET YOU!

FELFEL is New York’s hottest food tech scale-up, changing the way people eat at work. Our smart fridges bring the city’s best local chefs and trendiest restaurants straight to the office—every single day. We’re all about great food, smart tech, and top-notch hospitality, making office meals something to look forward to.

Let’s meet up and see if we’re the right match to shake up the New York food scene together!

IN SHORT

At FELFEL, we believe great food experiences create happier workplaces, which is why our smart fridges deliver chef-designed meals directly to offices. As a Guest Experience Manager stationed onsite at a major corporate client, you’ll ensure every fridge interaction is seamless and welcoming while helping employees enjoy and engage with our food. This role is ideal for someone who loves hospitality, and offers growth into our Customer Support Team within six months.

YOUR RESPONSIBILITIES

Be the "face" of FELFEL onsite: warmly welcome and assist end-customers during meal times
Your goal is to register as many people on site and to generate as many visits / purchases as possible
Support customers in using the FELFEL smart fridge and mobile app for seamless purchases
Share food stories: explain the origins of dishes, chefs behind the meals, and highlight seasonal specialties
Assist customers with reheating meals when needed and answer basic product or service questions
Monitor fridge cleanliness and food display; collaborate with FELFEL Operations to maintain excellent product presentation
Gather customer feedback and share insights with the Customer Success and Food teams
Troubleshoot minor issues onsite and liaise with FELFEL support teams if needed

YOUR PROFILE

Passionate about food and hospitality – you can create an atmosphere where everyone feels welcomed
Sales-driven mindset
Great communicator in person and over basic digital tools
Organized and attentive to small details (presentation matters!)
Problem-solver: you can think on your feet and escalate issues appropriately
Interested in growing your career in hospitality, customer success, or operations
You feel comfortable wearing our FELFEL outfit every day (dark pants, white shirt, and apron), and you follow basic hospitality standards (closed shoes, no shiny nail polish, hair tied back).
Authorized to work in the United States (no visa sponsorship provided)

OUR BENEFITS

Lots of delicious food in our own office FELFEL fridge
The finest Italian coffee and tea, thanks to Gavetti, our innovative office coffee machine which will be launching soon to customers in NYC!
Central location: Our office is located in the heart of New York City in Flatiron, within easy access to public transit, the Union Square Greenmarket, Eataly and other sources of culinary inspiration. Our Operations Center is in Greenpoint, Brooklyn.
20 days of PTO and 10 holidays (some flexible)
Comprehensive and affordable healthcare insurance options
401k plan
Paid parental leave

*may change over time, these are a sample of what we have now.

APPLY NOW

We are looking forward to hearing from you - Please apply through the LINK in this post.
Optional: We would love to receive a video where you express (under 1 Minute) what hospitality means to you - you can provide a link or upload a file.

ABOUT US

FELFEL is a Swiss family-owned scale-up founded in 2013. The company is known for its ‘FELFEL’ smart fridges and its coffee brand ‘Gavetti’ for the office food market. In 2024 FELFEL launched as an innovative foodtech pioneer in the US. The company now serves around 1,000 locations in Switzerland and New York and employs around 150 employees in total.
www.felfel.com

FELFEL Values

We value hospitality, excellence, and community. We also believe diversity in experience only contributes to team growth and success. Every employee has the right to work in surroundings that are free from all forms of discrimination and harassment. It is our policy to provide equal employment opportunities (EEO) to all applicants without regard to race, religion, age, gender, disability, national origin, sexual orientation, or veteran’s status.
Discover more at: felfel.com

Start: As soon as possible
Employment level: Full-Time overtime exempt, preferred (part-time considered)
Pay: The pay for this role is $65,000/Year
Location: New York City

Apply for this job

Your application:

Thank you for your interest in FELFEL! Please complete the following short form. Should you have any difficulties in uploading your files, feel free to contact us via mail at jointheteam@felfel.ch.